If you ever have a problem with any of our products then we will return your money without question. We do not require but highly value any feedback you have about our products. Our goal will always be to provide the best quality in the industry.
To return your product please contact firstname.lastname@example.org with your order number.
Prior to returning any merchandise (defective or otherwise), customers must contact us at email@example.com to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, write address or Return Authorization Number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Non-defective returns are only accepted within 30 days of the original invoice date. Return Authorization Number are valid for 30 days from date of issue. All returns are subject to inspection on the resell condition, and credit will be issued after the product have been received and inspected. All returns freight shipping charges will be the responsibility of the customer, unless the error was due to myezsupplies.com .
DEFECTIVE MERCHANDISE RETURNS
All defective returns must be pre-authorized by myezsupplies.com and have a Return Authorization Number. Returns without an RA number will be refused. Contact firstname.lastname@example.org to request an RA number. myezsupplies.com will credit or exchange the defective product after receipt and inspection of the merchandise.
SHORTAGES & DAMAGED SHIPMENTS
All shortages and damages from FedEx, UPS, or other freight carriers must be reported to myezsupplies.com within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies.